As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
Normally, refund is not available if the shipped products are neither faulty nor damaged. Nevertheless, any purchase in bulk, which equals 200 EUR or more purchase in ONE time, is qualified to apply for refund if reasonable reasons or persuasive evidence can be provided. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. Additionally, delivery charge should be reduced from your refund if you submit the request for refund after the products have been delivered.
We reserve the right to decide if a return or refund is reasonable and acceptable. If you have any questions concerning our Return Policy, please contact our Customer Service Team